Refund policy

Knotty Paw Refund and Exchange Policy: Tail-Wagging Satisfaction Guaranteed

1. First Step: Reach Out to Us

   Whether you’re looking for a refund or an exchange, start by contacting us through our website. We’re here to help find the best solution for you!

2. If You’d Like a Refund within 30 days
   
   We want you to love your leash. If you don't, you can return your order for a full refund within 30 days of your purchase date.

3. If You’d Like an Exchange

   • Defective Product? No worries! We’ll send you a prepaid shipping label to return the leash, and we’ll send you a new one right away.
   • Changed Your Mind Before Shipping? Just let us know via email. We’ll cancel your order and help you place a new one.
   • Already Received Your Leash and Not Happy? For exchanges ship the leash back to us, and we’ll send you a leash of your choice at the same value.

US customers get free shipping on returns and exchanges (exclusions apply). 

If you have purchased a Knotty Paw leash item from one of our Authorized Retailers, please contact them directly regarding their return policy.

I RECEIVED MY LEASH AS A GIFT. HOW DO I MAKE A RETURN?

Gift items are eligible for a Knotty Paw e-Gift Card. Message our Customer Experience team at info@knottypaw.com to confirm your return eligibility.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Credits may take up to five business days to post to your account once your item has been received. We'll notify you via email when your return has been processed.